Delivery & Returns

Delivery Information

We aim to dispatch all orders within 2 working days from order. Please note that delivery times may vary during peak periods or due to unforeseen circumstances.

Pre-Orders

Any orders including a pre order will be shipped in full once all titles are available and will be shipped as close to the release date as possible.

If you would like any in stock items shipping ahead please let us know and we can organise this at an additional postage fee.

Customs & Duties

Any orders being delivered outside the UK may be subject to customs and duties charges stipulated by your local authorities. Due to the value of vinyl being low, these are usually minimal. We are not able to cover these charges on your behalf.

Returns Policy

We hope you are happy with your purchase. However, if you need to return an item please follow the instructions below.

Return Conditions

• Returns must be made within 14 days.
• Items must be in their original condition and packaging.
• You are responsible for the cost of returning the item to us.
• Email us at hello@realgrooverecords.co.uk to initiate a return.
  

Any special orders are not subject to our standard returns policy and cannot be cancelled/returned.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment usually within 5 working days.

Cancellations

If you change your mind and wish to cancel your order, you can do so, so long as your order has not yet been despatched.

Should you have any problems with your order, including defective or damaged items please contact us by email hello@realgrooverecords.co.uk